I want you to love what you buy from us
If you need to return your purchase, you may return it within 14 days of delivery as per our returns policy.
Most of our items are dispatched using Special Delivery - so you should recieve the item the following day after purchase. Please contact us within 24hrs of recorded and signed for delivery and reciept of the item, for a return to be made. This is more than enough time to see whether the item fits you or is not to you're liking. If no contact is made within 24hrs of reciept of the item, there is a possiblity that the item may have been worn or damaged. Items must be returned unworn and in the condition sold with tags and accessories (if applicable) attached. If the item is deemed to be used, a return will not be accepted and the item will be returned to you.
It is the responsibility of the customer to make sure that the vintage garment is suitable for your needs BEFORE you place an order with us. Due to the delicate nature of our vintage garments (this is any item over and above £250) we do not give refunds, exchanges or credit notes unless under exceptional circumstances - which will be made at our discretion.
Please note we do not hire or loan any of our vintage garments.
I'm afraid I can't offer International returns unless the item has been significantly misrepresented. Again, communication is key - please email me with any queries before doing anything.
The buyer pays for postage on all returns.
*Please be aware: lingerie (including hosiery) and bathing suits may not be returned for hygienic reasons.
HOW TO RETURN AN ITEM:
Please complete the on-line returns form in our customer service section.
• Returns postmarked after 14 days of delivery are NOT accepted.
• Securely repackage your item in the original or other suitable carton.
• Send your package by an insured postal method: we cannot be responsible for packages damaged during return shipment, or process refunds on items we never receive.
A refund will be granted via e-mail within 30 days of receipt and inspection of returned merchandise.
I feel passionate about every single item that has been collected and displayed within these pages. I feel that each item has value because of its story, its impact on fashion, or its significance to its original owner. I make sure that each piece is cared for, appreciated and passed on to someone who feels the same way.
Monday - Friday .................. 9.00 to 18.00
Saturday ......................... 9.00 to 17.00
Sunday ........................... 10.00 to 16.00
Vintage Fashion Guild
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